Shipping Protection
Shipping Protection
Couldn't load pickup availability
Shipping Protection
-
Coverage Period: Shipping Protection coverage begins from the moment the package is dispatched from our facility until it is successfully delivered to the designated address.
-
Covered Events: Shipping Protection provides coverage for loss, damage, or theft of the package during transit. Coverage includes but is not limited to mishandling by carriers, accidents, and unforeseen incidents.
-
Exclusions: Shipping Protection does not cover items damaged due to improper packaging by the customer, loss or damage caused by acts of nature (such as floods, earthquakes, or severe weather conditions), or if the package is left unattended after delivery.
-
Claims Process: In the event of a covered incident, customers are required to submit a claim within the specified timeframe. Claims must include relevant documentation, such as photographs of the damaged package and its contents, as well as any supporting evidence of the incident.
-
Refund or Replacement: Depending on the nature of the claim and the availability of the product, customers may be eligible for either a refund or a replacement of the damaged or lost items.
-
Fee: Shipping Protection is available for a fee of USD3.99 per order. This fee is non-refundable and is payable at the time of checkout.
-
Limitation of Liability: Our liability for any covered claim under Shipping Protection is limited to the actual value of the lost or damaged items, up to the maximum coverage amount specified in the policy.
-
Cancellation: Customers have the option to opt out of Shipping Protection at the time of checkout. Once the order has been processed, the fee for Shipping Protection is non-refundable.
Frequently Asked Questions (FAQs) Description?
Yes. We use medical-grade moisture-wicking mesh + ultra-absorbent core + silver ion antimicrobial lining for triple-layer protection. It handles light to moderate incontinence, keeping you dry all day even during sudden releases.
No. The design looks like regular cotton underwear with no bulk. It is lightweight, comfortable, and invisible under everyday clothing including leggings or activewear.
Absolutely. Made from high-quality cotton and nylon, soft and breathable, hypoallergenic, and pH balanced. Even sensitive skin will not be irritated, and it prevents rashes caused by urine exposure.
Yes. Equipped with a triple-action odor control system: silver fibers kill bacteria, activated carbon neutralizes odor, and moisture-wicking prevents smell formation. Provides 12+ hours odor-free protection.
Very durable. Machine washable and dryer safe, retains anti-leak and antimicrobial functionality after 250+ washes. More cost-effective than disposable pads or diapers.
We offer full satisfaction guarantee. If you are not completely satisfied within a reasonable period, contact our customer care for a hassle-free return or exchange.